NJ TRANSIT BOARD ANNOUNCES CUSTOMER ADVOCATE
5 days ago · October 10, 2024. NEWARK, NJ – The NJ TRANSIT Board of Directors has announced Franck Beaumin as the agency’s Customer Advocate. Beaumin brings an international background in mass transit to New Jersey. His experience covers a broad spectrum from bus rapid transit (BRT) in Bangladesh; to customer experience at a major transit operator in ...
After 4 years of waiting, NJ Transit riders have a customer advocate
5 days ago · That advocate, Stewart Mader, resigned in Oct. 2020. The position remained open for years for multiple reasons, including the initial misunderstanding on the part of some applicants that it was a customer service position. “It’s not customer service position,” said NJ Transit CEO Kevin Corbett. “We have a robust customer service ...
NJ: After 4 years of waiting, NJ Transit riders have a customer advocate
10 hours ago · NJ Transit board member Shanti Narra spoke the words that commuters have waited four years to hear, the agency finally hired a customer advocate to represent rider interests. The position that has ...
NJ Transit fills long-vacant position of customer advocate
4 days ago · 0:04. 1:44. Franck Beaumin has been named the new customer advocate by the NJ Transit Board of Directors to fill a role that has been vacant for years. NJ Transit announced the hiring on Thursday ...
NJ TRANSIT Names Beaumin Customer Advocate
1 day ago · On Oct 14, 2024. The NJ TRANSIT Board of Directors has announced Franck Beaumin as the agency’s customer advocate. Beaumin brings an international background in mass transit to New Jersey. His experience covers a broad spectrum from bus rapid transit (BRT) in Bangladesh; to customer experience at a major transit operator in Paris, France; to ...
NJ Transit has new customer advocate after four years without …
4 days ago · Franck Beaumin will be the new customer advocate for the beleaguered transit agency, which has faced strong criticism in recent months over delayed trains, canceled routes, and fare increases. NJ ...
NJ Transit nears hiring new customer advocate, a position …
Sep 18, 2024 · NJ Transit is close to hiring a customer advocate to fill an oversight post that has been vacant for nearly four years, one of the agency’s board members said Wednesday.
High hopes for NJ Transit’s new customer advocate | NJ Spotlight News
4 days ago · Commuters waiting for their New Jersey Transit train Friday welcomed news that the agency finally hired a new customer advocate after four years of delay and said they’re tired of excuses after this latest “summer of hell.” French-born Franck Beaumin, the new customer advocate, has a mass transit background and experience in Bangladesh and Boston. His salary: $175,000 a year.
NJ Transit names new customer advocate - Trains
4 days ago · NEWARK, N.J. — NJ Transit has named Franck Beaumin as the agency’s customer advocate, filling a position vacant for four years. Beaumin, a native of France, brings diverse international experience to the position. He has been a consultant on a bus rapid transit project in Bangladesh; was customer service project manager and customer experience manager for transit operation Keolis in Paris,
High hopes for NJ Transit’s new customer advocate - PBS
4 days ago · NJ Spotlight News is a local public television program presented by THIRTEEN PBS. And at long last, New Jersey Transit has filled the customer advocate role, which sat vacant for four years. The ...
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