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Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

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Most leaders, managers, entrepreneurs, and overachieving types in general have one thing in common: They think they’re right most of the time. We can ...

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These cyber attacks or data breaches impacted large swaths of users across the United States and changed what was possible in ...

The Internet Archive, a non-profit digital library best known for its Wayback Machine, has disclosed a major data breach ...

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