Hansen’s switching costs are evidenced by its strong customer retention rates of around 98% per year. We believe Hansen’s strong customer retention metrics are the result of the mission-critical ...

In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so-friendly customer. The unpleasant interaction centered around a complicated set of instructions the ...

AI adoption should not just be about cutting costs; if the CX is right, it should be efficient while enhancing consumer ...

The U.S. is the powerhouse when it comes to technology and information technology services. The U.S. is well-placed to ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...

For most businesses, modularity is introduced through plug-and-play devices, such as through flexible point-of-sale options ...

We think that Airbnb's global online travel agency position will strengthen over the next decade, driven by a leading alternative accommodation network (source of its narrow moat) of over 5 million ...

We recently published a list of 10 Most Profitable Tech Stocks to Buy Now. In this article, we are going to take a look at ...

Premium beverage provider Campari has been using Celonis since 2019 across all markets to optimize its customer, vendor and ...

Check out our CEX.IO review to learn about its tools, fees, security measures, and more find out if it's the right exchange ...