Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

As people rely more and more on AI for recommendations on everything from product purchases to trip planning, brands are ...

In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so-friendly customer. The unpleasant interaction centered around a complicated set of instructions the ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

The U.S. is the powerhouse when it comes to technology and information technology services. The U.S. is well-placed to ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...

For most businesses, modularity is introduced through plug-and-play devices, such as through flexible point-of-sale options ...

We recently published a list of 10 Most Profitable Tech Stocks to Buy Now. In this article, we are going to take a look at ...

Premium beverage provider Campari has been using Celonis since 2019 across all markets to optimize its customer, vendor and ...

Bret Taylor, CEO of Serra and chairman of OpenAI, says AI agents will one day be the entire customer experience ...

There are numerous benefits to using the robotic mowers, Campbell said. The machines help maintain the quality of grass on ...