Hansen’s switching costs are evidenced by its strong customer retention rates of around 98% per year. We believe Hansen’s strong customer retention metrics are the result of the mission-critical ...

In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so-friendly customer. The unpleasant interaction centered around a complicated set of instructions the ...

AI adoption should not just be about cutting costs; if the CX is right, it should be efficient while enhancing consumer ...

M&S has triumphed in the annual Which? supermarket survey, with shoppers praising its quality of products and shopping experience ...

The U.S. is the powerhouse when it comes to technology and information technology services. The U.S. is well-placed to ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Axis Bank, one of the largest private sector banks in India, has partnered with Privy by IDfy to become the first bank in India to implement compliance for the Digital Personal Data Protection Act ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...

For most businesses, modularity is introduced through plug-and-play devices, such as through flexible point-of-sale options ...

Specsavers on 7-9 Kirkgate has received a sleek revamp which includes a new layout to enhance their customers’ experience. Illuminated stands now brighten the shop floor, making it more inviting and ...

We think that Airbnb's global online travel agency position will strengthen over the next decade, driven by a leading alternative accommodation network (source of its narrow moat) of over 5 million ...