If you ever got the feeling a customer support line is intentionally keeping you on hold in the hope you'll go away it turns out the HP is doing precisely that with a min…
That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've ...
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Simple Phrases That Will Make Customer Service Agents Want to Help You
Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.
From Talk To Triumph: It’s Time To Reimagine Customer Conversations
In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...
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Giving Back and Rising Up Against Hunger on the National Day of Service
Martin Luther King Jr. Day (MLK Day) is always a special time at FedEx, where we celebrate the life and legacy of the civil rights leader, as well as his commitment to service.