According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

In this week’s episode of the VA’s video series The BLUF, Marine Corps veteran Sarah Kallassy looks at the VA’s newest clinical contact center, VA Health Connect, and addresses air quality concerns ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer interactions into more intuitive, meaningful ...

Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of individuals and families work with Using Convoso's rich suite of call center ...

Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

We recently compiled a list of the 10 AI News and Ratings You Should Take a Look At. In this article, we are going to take a ...