Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between ... this suggests a monthly cost to UK organisations of £7.3 billion. For individual company ...

“The research has shown that almost 80 per cent of disputes are settled at the traditional level and the remaining is what we see at the court system. “We want to see how we can allevate the ...

Industry executives said factory floors, which traditionally required workers to operate heavy machinery, are turning more mechanised with the use of ergonomic process lines, robotics, allowing ...