While today’s AI is more sophisticated than yesterday’s chatbots, the core customer experience challenge remains the same: ...

A woman was hit with a slew of upsold services after using a $20 off oil change coupon at a drive-thru business.

B y now, you’ve probably seen the footage of people fist-fighting over Pokemon cards. A new Pokemon 151 premium collection ...

Artificial intelligence that is smarter than humans could be more dangerous than helpful. That’s the sentiment echoed by some ...

Let’s face it — your friends don’t want to help you move. Take it from someone who has hopped homes about five times in the ...

This has been no ordinary employer’s market. It’s one that has been marked by companies saying the quiet part out loud.

These are cryptocurrencies that are sometimes based on an internet meme or the result of a joke but are always designed to ... to a "block list" that utilizes customer reviews and automated ...

CEO Brian Cornell previously defended DEI as "good business decisions, and it's the right thing for society ... At the top of the list is our conviction to always move forward — listening ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

George Gray is best known for declaring, “Come on down,” on The Price Is Right but there’s more to the announcer than meets the eye. Gray was born in the suburbs of St. Louis, and later ...

Exhibit A: In early January, Musk had a convivial, 70-minute chat – livestreamed on X – with Alice Weidel, the head of the far-right Alternative for Germany (AfD) party. Weidel has tried to ...

Carl Court/Getty The Government has now admitted the limitations of the presumption that computers are always right and has issued a 12-week call for evidence on whether and how the law should be ...