Leaders at the Southern California Permanente Medical Group have developed a virtual safety net system to improve patient safety by leveraging omnichannel technology that tracks trigger words to ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

We recently compiled a list of the Top 10 Must-See AI News Updates for Investors. In this article, we are going to take a ...

allowing them to sell tickets to global audiences without the restrictions of traditional payment systems. Coachella introduced NFT-based ticketing for exclusive lifetime passes, giving fans ...

These messages serve as verification tools for ticket purchases made through the platform. “All tickets issued via this system will grant access to the mentioned facilities,” the statement clarified.

The separation of the forms streamlines the approval process and makes maintaining each form more efficient. In addition, moving the form to ServiceNow’s ticketing system allows submitters and ...

systems, and departments. Plus, its AI Agent Studio will be available in March 2025 as part of ServiceNow’s Pro Plus and Enterprise Plus offerings that will enable its customers to build ...

Federal employees have filed a lawsuit against the Trump administration’s Office of Personnel Management, after the agency created and began testing an email system meant to deliver mass ...

Yet, enabling a chatbot-like experience often demands an incumbent enterprise system behind the scenes ... they raise a ticket in ServiceNow, BMC, or Jira Service Management … we are basically ...

Different types of customer service software platforms There are several varieties of software that tackle specific areas of customer service, including contact center solutions, CRMs, ticketing ...

Veeva Systems Inc. VEEV is well-poised for growth in the coming quarters, courtesy of its strong product portfolio. The optimism, led by a solid third-quarter fiscal 2025 performance and strategic ...