What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

Churches Fire & Security has successfully transformed its customer service operations through an innovative AI-powered ...

An official of Midway Hospital receiving the award Midway Hospital, a leading provider of quality primary and specialist ...

A new study has revealed the top 30 phrases that drive us up the wall when dealing with customer service, with millions of ...

The team at Saxonwood Care Home in Battle are celebrating excellent feedback about their service following the results of recent surveys and reviews. Residents, their families and Saxonwood staff have ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

It is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value creation.