Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

Churches Fire & Security has successfully transformed its customer service operations through an innovative AI-powered ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

An official of Midway Hospital receiving the award Midway Hospital, a leading provider of quality primary and specialist ...

A new study has revealed the top 30 phrases that drive us up the wall when dealing with customer service, with millions of ...

The team at Saxonwood Care Home in Battle are celebrating excellent feedback about their service following the results of recent surveys and reviews. Residents, their families and Saxonwood staff have ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Expedia’s official hotline to assist passengers from the United States. You can choose this option if you need to speak to a live agent from Expedia to get assistance with your reservations or ...

Though homeowners might not find service agreements “extremely” or even “very” important, if they were to get one, data ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...