The Johnson County Emergency Communication Center, which sits adjacent the Johnson County Sheriff's Office, will be renamed the George A Robinson Emergency Communication Center on Tuesday in honor of ...

Reports of a person who had fallen through the ice at Rocky Gap State Park Thursday evening were determined to be unfounded after numerous fire and rescue volunteers responded to the incident, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Four Kirksville Tigers have signed their national letter of intent to play football at Truman State University.Running back Jace Kent, tight end/defensive linem ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Dalian National Laboratory for Clean Energy, Dalian Institute of Chemical Physics, Chinese Academy of Sciences, Dalian 116023, Liaoning, China ...

Scores of local filmmakers, actors, photographers and everyone in-between gathered in Otay Ranch on a recent Sunday to hear about a plan to transform the region into a premier destination for media ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

BAKERSFIELD, Calif. (KBAK/KBFX)- — Two standout athletes from Bakersfield Christian High School have signed letters of intent to continue their sports careers at the collegiate level.

Peter Sutherland is no longer manning the desk or picking up the phone. He is jumping into action as "The Night Agent" and headed to his first mission. Sutherland, played by Gabriel Basso ...

The CFP National Championship game ended and then was followed by the most encouraging postgame comments in recent memory. To begin with, Ohio State Quarterback Will Howard courageously gave ...

Quality control in call centers involves monitoring and evaluating the performance of agents to ensure they meet predetermined standards. It is crucial for several reasons: Customer Satisfaction ...