A list of winning PEOs and MSPs and their client satisfaction ratings were released today on ClearlyRated.com.PORTLAND, Ore., ...

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

His Highness also released the findings of the Mystery Shopper survey ... and service delivery. Over this period, the findings from the three studies—Customer Happiness, Employee Happiness ...

HR leaders are vital partners in AI adoption because they can help employees learn and embrace this technology.

AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

NEW YORK, Jan. 30, 2025 /PRNewswire/ -- HiBob, a leading HR technology platform, has achieved outstanding results in the Sapient Insights Group 2024-2025 Annual HR Systems Survey, the premier ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...