AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

To maintain a happy, productive workforce, executive teams must understand and adapt to their employees' wants and needs.

Cyber Security Consulting Services Market is Segmented by Type (Vulnerability Assessment and Penetration Testing, Security Audit, Incident Response, Compliance Testing), by Application (Government, ...

The Global Cloud Infrastructure Automation Software Market is projected to grow from USD 1748 Million in 2024 to USD 3283.6 Million by 2030, at a Compound Annual Growth Rate (CAGR) of 11.1% during the ...

The Australian online casino industry continues to grow, offering players a wide range of options for real money play. With so many casino sites available, it can be challenging to find the best ...

Whakatane’s Ocean Ford is the latest Blue Oval dealership to earn the Ford Guest Experience (FGE) accreditation.  It is also ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Lufthansa’s award-winning Allegris cabin is now available on more flights. The post Lufthansa adds its award-winning Allegris ...

Pipe, a fintech company partnering with software platforms to deliver embedded financial solutions for SMBs, today announced its expansion ...

As you can probably guess, people who asked follow-up questions—questions designed to elicit more information, or deeper perspectives, or the other person’s thoughts or feelings—were perceived as ...