CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively ...

The digital imaging industry is entering a transformative chapter in 2025 one where connection and collaboration redefine how ...

You will always have the end of the year to acquire new customers with timely needs. But that can’t be the dominant source of ...

With its $80 million funding round, Hightouch becomes a startup unicorn. It uses AI to transform marketing and sales, ...

Developed with global telcos, Xplore is now live and transforming digital experiences in Central Asia after successful launches in 4 markets ...

GLOBAL communications platform Infobip projects that artificial intelligence (AI) will continue to play a central role in customer experience (CX) transformatio ...

Toyota said last Thursday it is conducting a "noncompliance safety recall" involving approximately 168,000 Sienna minivans in ...

Thrive IT / Thrive IT All organizations seek to improve their bottom line. Unknown to many, this goal entails more than ...