Specifically incorporating artificial intelligence into the DWP’s systems, which has struck fear into many people thinking they’ll trade being on hold with being misunderstood and outright ...

The Department for Work and Pensions (DWP) has come under fire in a scathing report by the Public Accounts Committee released on Friday, which criticised the handling of claimants with complex ...

Chancellor Rachel Reeves has warned of 'difficult decisions' ahead of changes coming to the DWP and benefits ... send messages except the ChronicleLive team. We also treat our community members ...

The Department for Work and Pensions (DWP) has admitted it is dealing with a huge amount of cases and a massive court backlog. And they are prosecuting only the most serious "big, organised" fraud ...

The Department for Work and Pensions has said a "dedicated team" will be created to clampdown on people who are out of work. The Work and Pensions Secretary has today set out overhaul the DWP approach ...

An estimated £9.5 billion was wasted on fraudulent or mistaken benefit claims last year, a shocking new report has revealed. That is the equivalent of around £254 per UK taxpayer. Some £1 in ...

DWP disability benefits claimants are getting “unacceptably poor service” from Government as they wait on average 10 times longer for their calls to be answered, MPs have said. The Department ...