Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of ...

All-in-one AI sales platforms have emerged as pivotal tools, revolutionizing how businesses approach lead generation, ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Sky Business, Sky’s B2B division, has announced the launch of its Cloud Voice solution. Designed to meet the needs of ...

To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

When another table is being too loud at a restaurant, it can ruin your meal. But when someone is being loud, what's the best ...

Anchor introCustomers are continuing to speak out about issues with the internet company – brightspeed.Last week – News 12’s ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

MTN subscribers alleged that the amount of data usage when compared to their total data subscription is not adding up ...

Study finds 4 out of 6 providers don't do enough to stop impersonation Four out of six companies offering AI voice cloning ...

CR found that voice cloning apps easily create deepfake people's voices without their consent. The apps are from ElevenLabs, Lovo, PlayAI, and Speechify.