Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Social Security Taxes to Change Under New Bill: Here's Who's Impacted Space Rock Slammed Into Moon - The Explosion Was Seen ...

The latest initiative under this partnership is an advanced in-car assistant, designed to provide real-time, conversational support for drivers. This builds on over a year of joint AI-driven projects ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As we move into February, many accounting firms are taking a moment to reflect on how January’s busy season went. Was it smooth sailing, or were ...

M TN Zambia has teamed with blackNGreen, a technology business, to introduce Call Natasha, an Artificial Intelligence (AI) ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they get as consumers.

To coincide with Coldplay’s latest project, the band collaborated with Microsoft to produce an AI-powered experience that lets fans interact with their new album in a unique and personal way.

Rachel Reeves’s Budget tax raid will result in fewer workers across the retail sector, sparking fears that customers will receive worse customer service. As well as warning of price rises ...