Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

In her new role, Chernikow will lead efforts to create a seamless customer journey across all touchpoints, leveraging category management and data-driven insights to drive growth, enhance ...

Compromised data includes social security and passport numbers, raising identity theft concerns. Bank of America offers identity protection service in wake of the data compromise to mitigate risks ...

cost management, and alternative payment models. She shares CPT code news and examples of CPT code changes in health care payment models, like the rise of digitally enabled care during the COVID ...

While we have to wait a couple of months to start opening packs of Pokémon Journey Together, those who opted for the Japanese version are already enjoying the upcoming expansion. Battle Partners, ...