Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

In the role, Garboden (pictured) will oversee the airline’s newly created customer experience (CX) organisation. The new CX ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

Learn how Revenue Operations leaders are building a financially valid business case to justify the change management, ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Angela White; Vice President - Investor Relations; Tripadvisor Inc. Matthew Goldberg; President, Chief Executive Officer, Director; Tripadvisor Inc. Michael Noonan; ...

Zoltán Czuprik, serving as senior director of GBS Shared Services Global Customer Care and site lead at Thermo Fisher ...

At a partner event in Dubai, Ogilvy One and Progress shared exclusive insights on using AI to enhance customer engagement.