Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

U.S. Army Garrison Rheinland-Pfalz’s Interactive Customer Evaluation (ICE) program allows customers to provide direct ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

With the best photo storage and sharing sites, your treasured memories are securely backed up in case something happens to your phone or hard drive, and you can easily manage and access your ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

With Chatmeter's new Review Generation tool, multilocation companies can build credibility by driving three times more customer reviews in half the time. Customizable email, SMS, and QR code templates ...

Simply put, Mixbook remains the best service of the five we tested for making photo books. While some competitors excelled at one thing or another, Mixbook does just about everything right. Its ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...

Understanding customer satisfaction has never been more critical in the fiercely competitive aviation industry, where passengers have an infinite number of options and a range of methods to express ...

It makes for a quick feedback cycle assures users that they’re working with a responsive team that is proactively attentive to their needs. We’ve implemented a voice of the customer initiative ...