Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

"This is antithetical to any conceivable reason for opening a comic store in the first place." Customer stunned after ...

Ruben Amorim has moved to clarify his comments in the aftermath of Manchester United's 3-1 defeat by Brighton in which he described his side as 'maybe, the worst-ever' in the club's history.

With interest rates below 1% for a decade up to May 5, 2022, the travel industry grew less concerned about holding customer funds. This spurred a rise in low-deposit schemes, with online travel agents ...

In one of its most blistering criticisms of the tax authority’s customer service record, the committee said: “HMRC’s treatment of taxpayers has damaged trust in the tax system.” Slamming the ...

Just ahead of today’s Supreme Court ruling — which saw the nation’s highest court uphold the law banning TikTok in the U.S. as of January 19 — Donald Trump posted on Truth Social that he h ...

British Gas received 1.4 million complaints from billpayers in the 18 months to July last year, which led to parent company Centrica recruiting 700 more customer service employees the previous ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big ... insights into how a brand facing viral complaints can take an appropriate level of ...

Rachel Reeves’s Budget tax raid will result in fewer workers across the retail sector, sparking fears that customers will receive worse customer service. As well as warning of price rises ...

Google’s updated documentation now suggests websites require ratings to be paired with a review comment and an identifiable author name. While not mandatory for rich results, Google says this ...