Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big ... insights into how a brand facing viral complaints can take an appropriate level of ...

The customer, who identifies as female, but asked no titles or pronouns be used to address them, has filed several complaints against the bank for separate incidents to the tune of £2,400.

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

The confrontation occurred in Shelton on Monday when a Hallmark employee, who was restocking items, made remarks towards a customer named Catalina. The video continued with the employee saying ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

Just ahead of today’s Supreme Court ruling — which saw the nation’s highest court uphold the law banning TikTok in the U.S. as of January 19 — Donald Trump posted on Truth Social that he h ...

British Gas received 1.4 million complaints from billpayers in the 18 months to July last year, which led to parent company Centrica recruiting 700 more customer service employees the previous ...