The Inflation Reduction Act, signed into law by President Joe Biden in 2022, gave the IRS $80 billion and the ability to hire ...

Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - ...

Customer expectations in today’s rapidly evolving e-commerce scene have reached new heights. Customers want unique experiences that correspond to their personal preferences and needs; which means they ...

Tech expert Kurt “CyberGuy" Knutsson says Hipshipper, which is used by eBay, Shopify and Amazon sellers, exposed millions of ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

In late 1999 the online fashion startup Boo.com launched its website, which featured a virtual shopping assistant. The avatar ...

As people rely more and more on AI for recommendations on everything from product purchases to trip planning, brands are ...

Traditional grocers beat mass retailers and dollar stores when it comes to customer satisfaction. But they need to improve ...

When it comes to speed, Nashville’s internet providers offer up to 8,000Mbps. But which one is the best fit for your needs?

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

"We are members of the communities we serve and strive to be good neighbors who do the right thing. In addition to the work ...

We know the slick interfaces and clever advertisements of most online operators. Now it's time to find out how an online ...