By working in partnership with the rest of the business, startup CTOs and their teams need to focus on building an ongoing technology foundation to drive innovation within legacy industry structures a ...

New research adds evidence that learning a successful strategy for approaching a task doesn't prevent further exploration, even if it reduces performance.

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

In today’s digitally connected world, we have unparalleled tools at our disposal to connect with target audiences. But with ...

A conversational AI expert, Hari Kiran Vuyyuru explores the mechanisms that enable AI chatbots to replicate human-like ...

As organizations explore the use of robotics in office environments, it is essential to build trust and support among ...

Babyshop’s Mitin Chakraborty, reveals how brands can win customer loyalty by differentiating themselves for the year ahead.

Milton Rivera, Global Vice President of The Experience Studio at Amex GBT, discusses how technology can unite teams and ...

As organizations increasingly enable AI systems to make autonomous decisions, human infrastructure requires clear safeguards ...

How can we fully embrace AI’s transformative potential without losing the authenticity, empathy, and trust that consumers ...

George Asamani, Managing Director, Project Management Institute (PMI), Sub-Saharan Africa, has stressed the importance of ...

The Managing Director, Project Management Institute, Sub-Saharan Africa, George Asamani, has said that by embracing innovation ...