As organizations increasingly enable AI systems to make autonomous decisions, human infrastructure requires clear safeguards ...

While today’s AI is more sophisticated than yesterday’s chatbots, the core customer experience challenge remains the same: ...

The tech sector is constantly changing and provides technologies that aim to make our lives easier. The advent of artifi ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

In today’s digitally connected world, we have unparalleled tools at our disposal to connect with target audiences. But with ...

How can we fully embrace AI’s transformative potential without losing the authenticity, empathy, and trust that consumers ...

This event aims to provide insights into achieving the ideal balance ... interactions. Experts will share strategies to ensure technology enhances, rather than detracts from, the human touch.

George Asamani, Managing Director, Project Management Institute (PMI), Sub-Saharan Africa, has stressed the importance of ...

Companies incorporating AI agents as coworkers now will have an edge over competitors in productivity, innovation, and cost ...

Organizations of all sizes are navigating the opportunities — and challenges — presented by AI. Athena Global’s Seana Siekman ...

The adoption process requires balancing the promise of improved clinical ... their first concern will not be the underlying technology, algorithms or applied data models. They will focus on ...

Customer feedback can help you find the balance between technology and human interaction. Consider conducting surveys and social media reviews or directly connecting with customers to know how your ...