Cigna Medicare Supplement plans come with monthly premiums that typically start around $73 and can exceed $200, according to ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

One bouquet arrived a day late with no notification from Teleflora; customer service was prompt to issue a full refund. Vases aren’t optional. Some are sleek, square, and modern, others are ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak to a real, live person instead of a robot. But what if those robots could ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform ...

This new process aims to reduce grievances related to member profiles and Know Your Customer (KYC) issues ... marital status, nationality, and service information. To fix these errors, employees had ...

Update: Rep. Joe John died Jan. 22 ... “As I reflect on my time in service, I hope my legacy will be one of dedication to the common good — working to build bridges, advocate for the voiceless ...