Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Second, how frequent is the task? The higher the frequency, the more likely it is to be automated. Machines have a clear advantage in maintaining speed over prolonged periods. Frequently repeated ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer ser ...

"We are members of the communities we serve and strive to be good neighbors who do the right thing. In addition to the work ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

while dozens of customer service representatives were on site to guide them through the new process. If you purchase a product or register for an account through a link on our site, we may receive ...

Customers who have prescriptions at the Lansdowne store will be contacted directly — via letter, email and text messages — about transferring them to the store at 7095 Baltimore-Annapolis Road in the ...

Cigna Medicare Supplement plans come with monthly premiums that typically start around $73 and can exceed $200, according to ...

When doctors diagnosed her son with autism 15 years ago, Iraida Muñoz moved her family from Puerto Rico to the U.S. in hopes ...

Ed Hassinger, Missouri’s new transportation director, says he’s trying to secure additional federal funding for the Interstate 70 widening project.

King Soopers grocery workers in the Denver metro area are launching their strike today. We're tracking the development. Check ...