Here’s how it works: The AI system analyzes what the caller needs and assigns a confidence score. If it’s certain, it routes ...

Middletown police say they're experiencing phone issues with customers calling 911 on a major cell phone service provider.

Verizon callers can reach dispatch directly again after the Middletown Division of Police said the 911 center was experiencing phone issues.

This time last year, if you tried to call 911, the call taker would get your phone number and an estimated idea of where you ...