After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted areas of southern California.” That means guests with an eligible booking can cancel for a refund.

Airbnb faces criticism for refusing to cancel a woman’s L.A. reservation during a wildfire that displaced tens of thousands of residents.

Airbnb is working with 211 LA to provide free, temporary housing for people who have been impacted by the Los Angeles wildfires, the company said.