Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

I encourage you to rethink your AI strategy. Yes, AI can enhance efficiency and streamline processes, but let's not forget that people do business with people. Looking at 2025 and beyond, we should ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

which is where the service philosophy intersects with customer experience. 1. A Convenient Experience Should Be a Priority: In today’s omni-channel world, customers want to interact with brands ...

Channel player’s latest annual insights into customer priorities underlines the need for the channel to recognise the budgetary challenges most users are under.

I aim to turn every bite into an experience and every customer into a lifelong fan of what I love to do, spreading happiness ...

Nearly 1,000 people sent comments to the group in charge of regulating Georgia’s energy. About 90% wanted change. About 44% ...

The Lansing Board of Water and Light hosts open houses to provide help for customers with their bills and energy use ...

Dozens of Rogers Communications customers say they’re fed up with what appears to be an uneven playing field when they try to ...

If you're over 55 years old, you can save money on having a phone plan on T-Mobile, Verizon or even small carriers like Mint.

For the fourth straight year, the top choice among Trader Joe's shoppers in the company's Customer Choice Awards ... this year's winner. "We want our customers’ experience while shopping in ...