ConsumerAffairs7d
Consumers are less happy with their wireless company than in the past
If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...
Business Insider9mon
The scourge of customer satisfaction surveys
But I've gotta say, getting asked how satisfied I was with the care provided ... of the entire Customer Experience. A survey, or monitoring calls to customer service, could reveal loyalty, intent ...
Business Wire11d
Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds
Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...
Hosted on MSN4d
Midway Hospital emerges as ‘Customer Service Healthcare Provider’ of the Year
Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...
intelligentcio12d
NICE Survey highlights urgent need for AI in customer service as up to 35 million Brits remain unknowingly vulnerable
The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – ...