If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

Expedia’s official hotline to assist passengers from the United States. You can choose this option if you need to speak to a live agent from Expedia to get assistance with your reservations or ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

Senate confirmed Collins, a 58-year-old Iraq war veteran, as the new Department of Veterans Affairs secretary by a 77-23 vote ...

U.S. Department of Veterans Affairs Secretary Doug Collins laid out his plans for the nation's largest integrated health ...

The company said it has been using Anthropic's Claude AI model, through Amazon's Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is ...

A record-high of 22 companies, including six of the largest U.S. auto insurers, received a grade of C- or lower from ...

Though homeowners might not find service agreements “extremely” or even “very” important, if they were to get one, data ...