Ukrainian President Volodymyr Zelenskyy says he will only agree to meet in person with Russian leader Vladimir Putin after a common plan is negotiated with U.S. President Donald Trump.

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

VoiceCare AI, a new agentic AI startup, launched to automate the back-office conversations between providers and payers and ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

In the three weeks since President Trump took office and gave Elon Musk free rein inside the federal government, millions of ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The best conference call service is Zoom ... experience rather than a collaboration tool or team messaging system. In this guide, we’ll walk you through all the conference call services above ...

Ahmedabad City Police have launched an innovative QR code system to tackle the growing menace of mobile phone thefts. The new technology enables quick reporting of stolen phones to the City Crime ...

Many organizations are realizing the critical role that a well-equipped contact center plays in delivering exceptional customer experiences. Let’s explore why investing in a modern contact center ...

Apple has a way for Android phone owners (and people on Windows PCs) to join FaceTime calls with iPhone users. No special software required. Here's how it all works. Sareena is a senior editor for ...

Though these calls appear to originate from within India, they are actually made from abroad through manipulation of the Calling Line Identity (CLI), commonly referred to as phone number. With the ...