The investment has given Microsoft access to some of the most advanced large language models (LLMs) through ChatGPT, which it ...

VoiceCare AI, a new agentic AI startup, launched to automate the back-office conversations between providers and payers and ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to ...

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