As an Amazon seller, your store’s reputation can make or break your business. Negative reviews act like a stone in the shoe ...

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

In today’s eco-conscious market, businesses are seeking innovative ways to reduce their environmental impact while enhancing ...

Long-term loyalty ... with your customers, and you can drive a direct, often dramatic, impact on key financial metrics. The strength of these bonds is foundational to a brand’s success and ...

Digital Silk is an award-winning California digital & brand agency dedicated to growing brands online. With a team of seasoned experts, Digital Silk delivers exceptional digital experiences through ...

Negative customer service experiences can deeply impact ... loyalty, reviews and overall success. According to studies, 73% of consumers say a good customer experience is the key to influencing ...