As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

As GenAI application adoption and implementation move at a blazing pace, the ECI uncovered that while the majority of organisations have already implemented a GenAI strategy, implementation targets ...

As the social media platform Bluesky continues to experience a boom of growth, NBC News' Joe Fryer speaks to the company's ...