Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

Five #1 Ratings: ranked first in User Experience and Vendor Satisfaction, reflecting its intuitive design and exceptional service. Seven Top-5 Ratings: excelled in categories like HRMS ...

The confrontation occurred in Shelton on Monday when a Hallmark employee, who was restocking items, made remarks towards a customer named Catalina. The video continued with the employee saying ...

Employee pride in their work has declined significantly since 2020, with industries like transportation, tech, and government seeing the sharpest drops. This detachment threatens customer satisfaction ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...