Bangalore, often referred to as the "Silicon Valley of India," has long been a hub for the Knowledge Process Outsourcing (KPO ...

As AI and human collaboration deepens, the emphasis on emotional intelligence and creative problem-solving among agents will define the industry’s future. Data Analytics: Turning Insights into Action ...

South Africa’s burgeoning data centre industry yesterday received presidential backing, with Cyril Ramaphosa saying the ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...

AI agents are evolving from merely assisting with tasks to independently performing them. Automations using LLMs are already replacing (rather than just assisting) many business process workflows and ...

Durrani, executive vice president of Applications and Business Process Outsourcing at NTT Data Inc, talks about GenAI as an ...

The BPO industry in 2025 is one of transformation, innovation, and opportunity. By leveraging AI, prioritising data security, and fostering employee growth, providers can deliver unparalleled ...

Data from KMC Savills revealed that OFW remittances ... McCullough said it could have implications for the country’s BPO industry. The sector, which is heavily dependent on foreign clients ...

Emphasis on Cybersecurity Measures: As data security concerns rise ... 👉 What Are Projections of Global Business Process Outsourcing Industry Considering Capacity, Production and Production ...

International Value Equity strategy which in USD returned -2.1%, compared to the +3.8% return of the EAFE and the +5.7% ...

More than 75 strategic partnerships between stc Group and tech industry giants were signed at LEAP, solidifying the Group’s ...

Artificial intelligence (AI) has the potential to drive economic growth, enhance productivity, and foster innovation across ...