Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The majority of customers and team members have attitudes that contribute to a positive two-way experience. When you hire people with great attitudes, then supply them with training, support and a ...

A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...