As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Jayne McCaw is living proof that it's never too late for reinvention and a fresh start can lead to extraordinary success.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest ...

From AI engineers and data scientists to cybersecurity analysts and product managers, there are countless opportunities to ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Tidal Wave proudly serves customers at 288 express wash locations across the United States, with twenty-two locations operating in Florida. In the coming months, the company will open brand-new ...

Starbucks recently made headlines by cutting 30 percent of its menu offerings. On the surface, this might seem like a simple ...