Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...