This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

Behavior-tracking software firm Amplitude Inc. today said it has completed the integration of the personalized user ...

The 1H 2025 GenAI Confidence Index survey was conducted online within the United States between October 15 and November 13, 2024 among a U.S. sample of 5,150 managers and executives who indicated they ...

If, in today’s time, you still believe that only selling policies will guarantee long-term success, then you have not evolved ...

With so many loyalty programs available, it can be challenging to determine which ones truly add value. That's why Newsweek ...

Here’s what we learned about customer acquisition strategies for direct mail based on this year’s survey data.

As accounting firms actively prepare their clients for the future, planning for the next phase of growth is always top of ...

For brands, today’s flood of lookalike AI content presents an opportunity to differentiate by creating authentically human ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...