Situation Overview + Initial Challenge A major national brand faced a significant operational crisis that affected multiple ...

UK Finance’s joint research with Accenture reveals financial firms will allocate 16% of technology budgets to AI as ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

“This year’s UKCSI demonstrates a compelling case for why customer service matters to the UK economy, reflecting the clear relationship between customer satisfaction, productivity, and growth. “Across ...

That said, Capgemini also found that customer satisfaction with GenAI technology has actually decreased year-over-year, dipping from 41% in 2023 to 37% in 2024, highlighting a need for retailers to ...

Coffee drinkers may want to reconsider their afternoon and evening consumption: a new study suggests drinking it only in the morning can reduce the risk of heart disease and all-cause mortality. Led ...

Contrary to the long-held belief that the mid-career crisis plagues everyone, new research suggests that job satisfaction follows a U-shaped trajectory only for managerial and professional workers.

In a significant development in the sexual harassment case filed by Malayalam actor Honey Rose, the Special Investigation Team (SIT) has reportedly detained entrepreneur Boby Chemmanur, the chairman ...

Table of Contents What does it do? Don’t throw it away. But why? Care is needed If you buy an official case for your OnePlus 13, you’ll find something unexpected in the box. It’s a sliver of ...