Young customers and high smartphone penetration are driving the trend. More retailers in Southeast Asia are investing in self ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Klarna's AI shopping assistant is powered by OpenAI, maker of ChatGPT and Dall-E. It's available for free in the Klarna app.

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...

Aldi’s checkout speed isn’t just about moving customers through the line faster; it’s a carefully calculated strategy that helps keep prices low while ensuring that the shopping experience ...

Things like predictive analytics, a personalized shopping experience, improved inventory management, and interactive experiences will drastically change what shopping means. As AI finds its way ...

As online shopping continues to evolve, the importance of delivering an adaptive CX cannot be overstated. Consumers increasingly expect personalized, frictionless experiences that cater to their ...

The website also features faster response times from sales representatives ... to innovation and providing an exceptional customer experience." In addition to performance upgrades, the website ...

Critical milestones in the shopper journey now extend to things like livestreams, shoppable content and payment links within ...