Airbnb offers refund to guest after Palisades fires booking complaint went viral - ‘Their policies failed to account for context’ said unhappy customer

Airbnb has refunded customers asking for refunds after canceling trips because of the Pacific Palisades fires.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,