Forbes1y
Why Team Leaders Need To Use The Net Promoter Score Approach With Their People
Net Promoter Score® is a tool that’s traditionally ... By asking employees the ultimate question, "On a scale of 0-10, how likely are you to recommend this organization to friends/colleagues ...
Forbes1y
If NPS Is Ultimate Question, Then This May Be The Most Timeless Question
This could be as important as the traditional Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. It gauges another level of customer satisfaction that most have not considered.
Warc9mon
The Net Promoter Score interrogated through a services marketing lens: Review and recommendations for service organizations
Since its introduction by Reichheld in 2003, organizations have swooped around the Net Promoter Score (NPS) (Lewis & Mehmet, 2020). NPS is based on a question reflecting customers' self-reported ...