and more to improve service delivery, collaboration, business agility, and customer satisfaction. In many organizations, the principles of IT Service Management (ITSM) have transformed how IT ...

and William Timmons, R-S.C., in October 2023. Now as law, it requires the Office of Management and Budget to choose a senior official as a “Federal Government Service Delivery Lead” to coordinate ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As one of South Africa’s leading digital transformation partners, Ovations has built a reputation for empowering businesses with innovative, tailored solutions. With decades of experience and a deep ...