A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said today it has raised $14 million in a early-stage funding round led by ...

Grubhub says that it noticed “unusual activity” that it traced back to an account used by a third-party service provider for ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...